Technical Product Support Engineer

Sorry, this vacancy is now closed

Closing date
30 Aug 2018
40 hours per week
Contract type
Hatfield (Head Office)

Ocado is an award-winning online retailer who continually report double digit growth. We have world class automated Customer Fulfilment Centres (CFC’s) in the UK. Now having revolutionised grocery shopping in the UK based on our ground breaking Ocado Smart Platform technology we are engaging in exciting new International business opportunities requiring the implementation of multiple CFC’s around the world.

As part of the central automation engineering team, you and colleagues will work to make our automation solutions a reality at our next generation of CFC’s. You will work alongside our Product Specialists who  hold expert knowledge in the engineering application of Ocado developed products.

Role & Responsibilities

  • Lead the Engineering Change Control process for automation products
  • Provide support to Product Specialists
  • Maintain technical documentation for products handed over from product development
  • Technical Communications and product updates across teams and to relevant stakeholders
  • Identify and coordinate applicable engineering change requests
  • Maintain and communicate project technical documentation
  • Work closely with Supply Chain on technical details for spares requirements for initial installs
  • Provide engineering product support, especially during design, installation & commissioning phases.
  • Manage and maintain the processes used within the product engineering side of the team

What are we after?

  • A “can do” and “in this together” attitude and approach to work
  • Ability to multitask and manage / reprioritise a complex diary with multiple simultaneous activities
  • Be able to perform independently and as part of a team
  • Comfortable in a dynamic, fast paced environment
  • Commercially aware and consider cost impacts on decisions and proposals
  • Communication of technical information in a variety of forms to both technical and non-technical audiences
  • Customer focused
  • Good technical competence and understanding relating to both automation and general engineering
  • Innovative in thought, able to design & propose alternative solutions when faced with barriers
  • Presentation skills, comfortable preparing for and leading regular review and update sessions
  • Proficient with Microsoft Office and/or Google suite of products
  • Technical qualification, to at least HND or Degree level in a relevant field
  • The ability to use CAD packages such as Solidworks, AutoCAD etc would be a distinct advantage
  • Work in a safe manner at all times and appreciate the implications and requirements of relevant product safety and compliance


Although primarily based at our Hatfield head office, you will need the ability and willingness for occasional  travel to sites both in the UK and abroad.

What can Ocado offer you?

  • Exposure to complex, highly automated, multi-million pound projects
  • Working with new and innovative technology
  • Lead the development of a new and exciting function within Ocado
  • Working as part of an enthusiastic, dynamic and dedicated team
  • Benefits: Pension, 15 % Staff discount, Share Options, Share Save Scheme, Life assurance (3 x basic annual salary), Private Healthcare, Critical illness cover + many more

Equal Opportunity Employer


Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

Please note that due to the high volume of applications we will be in contact with shortlisted candidates only. If you have not heard from us within 4 weeks, please assume your application has been unsuccessful on this occasion.

Due to the fast-paced nature of Ocado's business our vacancy close dates may be subject to change.

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