Technical Support Engineer

Reference
AE-TSA2018
Salary
Competitive
Closing date
30 Aug 2018
Hours
40 hours per week
Contract type
Full-time
Location
Hatfield (Head Office)
Description

As the world’s leading innovator in online grocery shopping with a pioneering business model, developing our own technology and new customer propositions, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships, there has never been a better time to join us. We pride ourselves on the quality of our people, goods and technological advances that power everything we do.

We are looking to recruit two technical support engineers with a technical background to join our central automation engineering team. Working as part of the technical support team within central Automation Engineering you will support the automation engineering aspects of our new build customer fulfilment centres (CFC’s) both in the UK and around the world (through Ocado Solutions).

 Role & Responsibilities

  • Coordinate and support the Engineering Change Process for automation products
  • Provide support to Product Specialists
  • Maintain technical documentation for products handed over to Central Automation Engineering
  • Technical Communications and product updates across teams and to relevant stakeholders
  • Identify and coordinate applicable engineering change requests
  • Maintain and communicate project technical documentation
  • Provide support to planning colleagues as required

 What are we after?

  • A “can do” and “in this together” attitude and approach to work
  • Ability to multitask and manage/prioritise a complex diary with multiple simultaneous activities
  • Be able to perform unsupervised on your own initiative and as part of a team
  • Comfortable in a dynamic, fast paced environment
  • Commercially aware and consider cost impacts on decisions and proposals
  • Communication of complex technical information in a variety of forms to both technical and non-technical audiences
  • Good technical competence and understanding relating to both automation and general engineering
  • The ability to use CAD packages such as Solidworks, AutoCAD etc would be a distinct advantage
  • Presentation skills, comfortable preparing for and  leading regular review and updates
  • Proficient with Microsoft Office, Google suite of products and ideally MS Project
  • Technical qualification, to HND or Degree level 
  • Customer focused

The Ocado Way


At Ocado, in everything we do, we strive to offer the very best to our customers - the best service, the best quality and the very best customer experience. That begins with each and every one of us and how we behave.


Our values are Ocado’s DNA; they act as a guide for everything we say and do. ‘The Ocado Way’ develops our values into the details about the way we do things - how we act and work together with each other and our customers. It describes how you need to behave at work to make a real and positive impact on our success.

Other


Although based at our Hatfield head office, you will need the ability and willingness to travel to sites both in the UK and abroad.

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