Strategic Partner Manager

Sorry, this vacancy is now closed

Competitive + Benefits
Closing date
30 Jun 2017
40 hours per week
Contract type
Hatfield (Head Office)

When you think of Ocado, you probably think of an online supermarket. You probably don't realise that Ocado is the world’s largest online-only grocery retailer, let alone that it is one of the UK’s biggest technology employers who are transforming an entire industry.
However, in retail to stand still is to fall behind, so we are writing our next generation, cloud based grocery platform, the Ocado Smart Platform. Not only will this become the engine powering the Ocado retail business, but in the future it will be used to run the online business for international retailers across the globe. 

Ocado Smart Platform (OSP) is an end-to-end online retail platform combining micro-service based software with modular and scalable hardware. It brings together innovative technologies such as our highly automated warehouses, we call them Customer Fulfilment Centres (CFCs), with market leading software such as our highly efficient routing engines or our highly optimized supply chain & forecasting systems.

In a nutshell

This is an exciting time for us and we need a Strategic Partner Manager (SPM) to help us achieve our vision of taking OSP to the next level. You’ll enjoy being part of the team if you like: learning fast (through experimentation, self-motivation etc); being autonomous but able to collaborate (sharing knowledge is important to us); craftsmanship and innovation (we never stop questioning how we can be better).

The SPM would form part of an account management team, working closely with the Technical Account Manager (TAM) to assess and resolve client’s needs, and fully understand and track feature requests to resolution. Although the TAM would have a strong technical knowledge of the platform, the SPM would be expected to have a high level understanding of the technologies involved in OSP so that they can better engage clients in high level discussions of solution design.

The SPM role would entail working with the product management team to gain a deep understanding of OSP and how it fits with a retailer's business processes.
The SPM would work with clients who are at all stages of involvement with OSP, from clients who have an initial interest, to clients who are actively using OSP in their retail business. Developing and maintaining a strong relationship with these clients is key to the role, and the SPM would be expected to work with clients to manage and optimize ongoing operational aspects of their business.

What I need to know

  • BA/BS degree or equivalent practical experience.
  • Experience working cross-functionally, both internally and externally, to drive partnerships or projects
  • Experience in managing strategic partnerships or client relationships

We would also like it if you had:

  • Experience working for technology companies - managing clients needs and strategic objectives
  • Retail / Grocery industry knowledge
  • Ability to understand technical complex subjects and technologies and relevance to the project.
  • Excellent problem solving and strong analytical skills.
  • Language Skills (Not Essential) (French, German, Spanish)

What we can offer you

Technically stretching work is a given. We want you to push technological boundaries and create solutions to problems people haven’t even thought about yet; so we’ll give you the freedom and the tools and the playful, stimulating working environment you need to do what’s never been done before. While red tape’s conspicuous by its absence, rewards are plentiful: as well as a competitive salary, benefits include pension scheme, share schemes so you can share in our success, interest-free season ticket loan and, of course, a healthy 15% Ocado staff discount (and free delivery).

Find out more about Ocado Technology at

Please note that due to the high volume of applications we will be in contact with shortlisted candidates only. If you have not heard from us within 4 weeks, please assume your application has been unsuccessful on this occasion.

Due to the fast paced nature of Ocado's business our vacancy close dates may be subject to change.

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