Service Desk Analyst

Sorry, this vacancy is now closed

£Competitive+ Benefits + Shift Premium
Closing date
31 Mar 2019
42 hours per week
Contract type
Hatfield (Head Office)

This is no ordinary Service Desk, supporting a diverse infrastructure and our in house bespoke software, you will be the entry point for any technology query relating to Ocado and our external customers. This is a really exciting time to join our growing team Our real time business critical systems require round the clock monitoring and support. Your main duties will be logging and prioritising support and live incident tickets, as well as responding to application and infrastructure alerts from our monitoring systems.

We are passionate about people with...

Unmatched customer service skills, top notch communication and excellent attention to detail are essential to us.

You will have had between six months and two years experience in a customer support environment, preferably Service Desk, with exposure to handling time and business critical incidents. You will also demonstrate an ability to meet team targets and have pride in improving the way we work as a team. If you also happen to have a Technology background, we would be really keen to hear from you.

As a Service Desk Analyst you will...

  • Have the ability to prioritise based on potential impact to the business
  • Demonstrate strong troubleshooting and problem solving capabilities
  • Possess a real desire to develop yourself and existing processes
  • Be confident with verbal and written communications skills
  • Have the ability to work under pressure
  • Understand the importance of accuracy, data integrity and of adhering to procedures
  • Be able to manage expectations, deal with complaints and improve customer service
  • Be confident and organised
  • A real team player who is willing to share knowledge

As this role is centered around Technical support we would like to see a clear passion and enthusiasm for technology and working in a technical environment.

Kudos if you also have...

  • Any basic experience of supporting Linux, Unix and MS Windows domain based systems
  • Basic understanding of SQL/Oracle
  • Some knowledge of supporting critical technology production infrastructure
  • An understanding of Network infrastructure

Please be aware...

  • The role will involve working a 4-on/4-off days and nights 12 hour shift pattern, although initial training period will be varied. This could be subject to change in the future. There is a shift premium to cover night shift work
  • Candidates should ideally have their own transport
  • There is a requirement to work bank holidays and weekends

What we can offer you...

Within our flexible work environment we can offer technically stretching work, a competitive salary and share schemes. Benefits include a generous pension scheme, interest-free season ticket loan, free shuttle bus from Hatfield train station and, of course, healthy Ocado staff discounts (and free delivery) across our Webshops including Groceries, Fetch, Sizzle and Fabled.

We also have monthly technology division socials, sports clubs such as badminton, running and table tennis (and much more), not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events such as discussion sessions, conference briefs and external guest speakers.

Click to find out more about working at Ocado Technology.

Please note that due to the high volume of applications we will be in contact with shortlisted candidates only. If you have not heard from us within 4 weeks, please assume your application has been unsuccessful on this occasion.

Due to the energising nature of Ocado's business, our vacancy close dates may be subject to change. Ocado is an equal opportunity employer.

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